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I’ve been with American Express as a UX writer for six months. Being a UX writer has been both exciting and challenging. I love what I do because I’m working on interesting products [...]

I always say, “The less words you want, the more time I need.” This gets to the heart of user experience (UX) writing: in order to be thoughtful and provide value to users, words need [...]

Throughout the months of blogging, several people have asked me how I consistently produce content. I don’t have a magical process that guarantees anything but I can definitely share tips [...]