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Five years ago, I started this blog (turned portfolio) because it was a means of documenting my thoughts. It didn’t matter what I wrote about, as long as I did. One of the most powerful [...]

UX writing is much more than filling in the blanks. Writers collaborate closely with design, product, business, data, research, marketing, compliance, and legal to address user pain points while [...]

I’ve been with American Express as a UX writer for six months. Being a UX writer has been both exciting and challenging. I love what I do because I’m working on interesting products [...]

I always say, “The less words you want, the more time I need.” This gets to the heart of user experience (UX) writing: in order to be thoughtful and provide value to users, words need [...]

When I moved to Southeast Asia in late 2012 to teach overseas, one of the requirements of my training program, LanguageCorps, was to learn the local language. I decided to base myself out of [...]

Every couple of months, I do a “life audit” to check in with myself. I evaluate what’s working and what’s not and then reset. I’ve learned that integrating small habits have made the biggest [...]