I’ve been with American Express as a UX writer for six months. Being a UX writer has been both exciting and challenging. I love what I do because I’m working on interesting products with smart and supportive colleagues who help me grow. But advocating for a relatively new practice within design doesn’t come easy.

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I always say, “The less words you want, the more time I need.” This gets to the heart of user experience (UX) writing: in order to be thoughtful and provide value to users, words need careful attention from the very beginning of the product development process. The spotlight is shining brightly on UX writing as an important specialist skill and I’d like to share a glimpse of my process as an integral part of a design team. (more…)

When I moved to Southeast Asia in late 2012 to teach overseas, one of the requirements of my training program, LanguageCorps, was to learn the local language. I decided to base myself out of Vietnam so I spent two weeks learning Vietnamese to build empathy for the students I would be teaching. During this process, my teacher encouraged me to take notes and reflect on what I feel, what I learned, and surprising insights.
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